Refund & Cancellation Policy

MomentumScore plans are prepaid digital subscriptions. This policy explains when you can get a refund and how cancellation works.

1. Try before you buy

We offer a free trial so you can see the Service before paying. Please use it to check that MomentumScore suits you; no payment is taken for the trial.

2. Cancellation

• Plans are prepaid for a fixed period and do not renew automatically, so there is nothing to cancel to stop future charges: a plan simply ends on its expiry date unless you renew it.
• You keep full access until the end of the period you paid for.
• You can ask us to close your account at any time from [email protected] or Help & Requests in the app.

3. Refunds

• First purchase: if you are not satisfied with your first paid plan, you can ask for a full refund within 7 days of the payment date.
• Renewals and upgrades are not refundable once the new period has started, and there are no refunds for the unused part of a plan.
• No refund is due for an account closed for breaking our Terms, for example account sharing or misuse.

We will always refund in full:

• a duplicate payment (charged twice for the same plan);
• a payment where money was deducted but the plan was not activated and we cannot activate it;
• the unused part of an active plan if we discontinue the Service.

4. How to request a refund

Write to [email protected] (or use Help & Requests in the app) from your registered email with:

• your registered email address,
• the payment date, amount and transaction / UTR reference,
• the reason for the request.

5. Refund timelines

• We reply to refund requests within 2 working days.
• Approved refunds are made to the original payment method within 5–7 working days. Your bank or card issuer may take a few more days to show it.
• If money was deducted for a failed payment, it is usually reversed automatically by your bank within 5–7 working days. If not, contact us with the transaction reference.
• When a refund is made, the plan it paid for ends.

6. Contact

Last updated 12 October 2026.